Absorbent Muddy Paw Dog Mat

We're confident you'll love your Wagging Tails purchase! If it's not the perfect fit for your pup, here's how our policy works:

7-Day At-Will Replacement: Changed your mind or need a different size? Request a one-time replacement within 7 days of delivery. Items must be unworn, unused, with tags attached, and in original packaging. A 15% replacement fulfillment fee applies, and you cover return and replacement shipping.

21-Day Quality Guarantee: Received a damaged or defective item? That's on us! Report any manufacturing defects or shipping errors within 21 days of delivery. Send us a photo or video as proof, and we'll send a replacement or process a full refund—no fees, and we cover all shipping with a prepaid label.

Good news! We offer FREE worldwide shipping on all orders over $35.

Processing Time: Your order typically ships within 1–3 business days (may take an additional 1–2 days during peak seasons).

Delivery Time: Once shipped, expect delivery in 7–15 calendar days.

Tracking: You'll receive tracking information as soon as your order ships so you can follow your package every step of the way.

International Orders: For customers outside the U.S., please note that any customs duties or import taxes are the responsibility of the recipient and are not included in our free shipping offer.

Fulfillment: All orders are fulfilled by our trusted partner, Zendrop, ensuring quality handling and timely delivery.

Note: Free shipping does not apply to at-will replacement orders.

You have two easy options:
• Email us at info@wewaggingtails.com, or
• Use the self-service return portal at account.wewaggingtails.com

Step 1: Contact us or use the return portal to initiate your return
Step 2: We'll provide shipping instructions
— If it's our fault (damaged/defective): We'll send you a free return shipping label
— If it's your choice (sizing/change of mind): You can choose your preferred return method
Step 3: Ship your item back to us
Step 4: We review and approve your return
Step 5: Your refund is processed within 10 business days and appears in your original payment method

Ready to start a return? Use our self-service portal at account.wewaggingtails.com or reach out to us at info@wewaggingtails.com and we'll take it from there!

At We Wagging Tails, we're committed to supporting you and your furry friend for as long as you own our products. Whether you have questions about sizing, care instructions, or need help with anything else, our dedicated customer support team is here for you—not just at checkout, but throughout the entire life of your product. Reach out anytime at info@wewaggingtails.com, and we'll be happy to help!